Returns and exchanges
everleaf SRL
Contact us about a return, exchange or problem with your delivery. Include your order number or other details that help us identify the purchase.
If you change your mind
We offer returns or exchanges requested within 14 calendar days of receipt. Under this voluntary policy, plants must be healthy, properly cared for, undamaged after delivery and not planted in the ground, repotted or pruned. Keep the pot and label if supplied and protect the plant during transport. Missing original packaging does not automatically remove statutory rights.
Statutory rights
This voluntary policy does not restrict any applicable statutory right of withdrawal or rights concerning non-conforming goods. Distance contracts have a statutory 14-day withdrawal period, subject to legal exceptions. We do not treat all plants as exempt simply because they are living products. You may notify us of withdrawal through a clear statement, including by email.
Damaged or incorrect products
Contact us promptly if a plant arrives damaged, differs from your order or has a problem present at delivery. Photos of the plant, label and packaging help our review. Reporting visible problems on receipt is recommended, not a deadline that removes statutory rights. Depending on the circumstances and applicable rights, a solution may include replacement, a price reduction or a refund. everleaf covers necessary costs of resolving non-conformity for which we are responsible.
Return transport and exchanges
Contact us to coordinate the return address and transport. Notice of withdrawal does not require our approval. For change-of-mind returns, the customer bears direct transport costs if informed before the contract was concluded. For bulky plants, we provide an individual estimate in advance. Exchanges depend on availability; price differences are agreed with you. We do not impose a voucher instead of an applicable refund.
Refunds
For returns accepted solely under our voluntary policy, we refund within 14 days of receiving the returned product. Statutory withdrawal and non-conformity claims follow mandatory legal deadlines and conditions; our voluntary rule does not extend them. Refunds use the original payment method or another expressly agreed method, without a refund fee. Delivery costs are refunded according to the rights applicable to the case.
Care and Sale products
Natural variations in shape, branching or seasonal colour are not defects in themselves. Plants must still match the confirmed species, variant and characteristics. Damage caused solely by improper care after delivery is assessed separately from problems present at delivery. We do not offer a general establishment guarantee; any additional commercial guarantee is agreed separately without limiting statutory rights. Sale products retain statutory rights concerning non-conformity.
Scope
This policy covers physical products. Gift cards and planting services have separate conditions; applicable statutory rights remain unaffected.